"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
Your Brain on Change Management-Google's Travis Hahler on We're Only Human
Groundbreaking Research on Organizational Agility with Oracle on We're Only Human
Identifying the Skills of Enterprise Organizations with Starmind on We're Only Human
Blockchain, Skills, and the Future of Work with the Velocity Network Foundation on We're Only Human
Virtual Open Enrollment and Benefits Communication Strategies on We're Only Human
Combining Learning, Technology, and Culture with Christopher Lind on We're Only Human
Compassion and Connection: Keys to a Better 2020 on We're Only Human
We're Only Human 87: This Company Screens Thousands of Candidates to Improve Inclusive Hiring Outcomes
We're Only Human 86: Working on the HR Tasks that Matter with Amit Parmar
WOH 85: Stop Apologizing for Being in HR
We're Only Human 84: Job Seeker Nation Report Shows Anxiety and Opportunity
WOH 83: Balancing Candidate Experience and Objective Hiring with AI
WOH 82: Hiring for Neurodiversity - A Case Study
81: Rethinking Work, Productivity, and Engagement in the Modern Workplace
WOH 80: 11+ Ideas to Engage and Support Your Remote Teams
WOH 79: How Employers Are Responding to Shutdowns, Quarantines, and Coronavirus
WOH 78: Families First Coronavirus Response Act - What Employers Need to Know
WOH 77: Implementing the Agile Talent Acquisition Methodology at BBVA
WOH 76: What a Study of 1,000 SMB Companies Tells Us about HR
WOH 75: What if Your Employees Could Use PTO For Anything They Want
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