Leading with Service: How Customer Mindsets Build High-Performing Teams

What if we stopped managing to the metrics—and started leading from purpose?

In this episode, I’m joined by Sheryl Mays, a former VP turned leadership coach and customer experience expert, to explore what it really takes to build high-performing teams. We talk about how a service-driven mindset helps people leaders influence outcomes, build trust, and spark momentum—without losing sight of the humans behind the numbers.

Key takeaways from this conversation:

• The GWC framework: How to assess if team members Get it, Want it, and have the Capacity for their roles

• Why meeting people where they are is more effective than coaching everyone the same way

• The critical difference between being a boss and being a leader who removes obstacles

• How to build the social alliances that make or break cross-functional success

• Why your most passionate person going silent is the red flag you can’t afford to ignore

Whether you’re inheriting a team, navigating growth, or learning to lead through service, this episode will help you move from management to momentum.

Connect with Sheryl:

• Website: risingandshine.com
• LinkedIn: Sheryl Mays
• Book: "The Service Driven Seller: How Customer Care Wins Deals and Builds Loyalty"