S3-Ep32: Building Resilience - A Key Foundation for Change

Guest: Mark Palmer & Belinda Gore

Resilience is a key foundation to personal and organizational success. This interview focuses on individual resilience. The conversation is designed to help you expand your understanding of resilience overall, how it connects to stress, how it is connected with success, how to measure it and what to do to build it. This dynamic conversation starts with resilience basics - exploring the four main components: a. physical well-being b. Manage thinking c. purpose and emotional intelligence d. Manage connections We then move to a conversation about how to measure individual resilience and understand the resilience gap between the individual's capacity and requirements. Once you understand your resilience gap, it is time to set about creating solutions in each of the four main areas to manage your resilience so that you can lead effectively in times of ongoing change and occasional chaos.

 

Strengthening Thinking as a Mechanism to Building Resilience

This blog post is the companion to a podcast with Mark Palmer and Belinda Gore, Building Resilience, A Key Foundation For Change. We encourage you to take our free online resilience assessment.

As the person who curates this blog, I try to balance sharing the work of our radio show guests and other thought leaders with my own opinions. This is one of the weeks where I am sharing my own opinion as it relates to current affairs and the need for resilience.

During the past week, the United States has seen the escalation of threats with North Korea about the use of nuclear weapons and civil unrest in Charlottesville, Virginia, associated with race and hate. Many of us are trying to find a balanced path to respond to what is happening globally, nationally, locally, and personally. Who we are at our core can shine through during times of challenge when we take care of ourselves first.

I realize this message is a bit counter to cultural beliefs. Most of us were cautioned against selfishness. We were taught to believe that it connotes self-centeredness, and that anything “selfish” is wrong. Yet, having a sense of self and knowing when and how to care for yourself is the antithesis of being selfish. If we don’t care for ourselves, there is no way that we can care for others. I think of the inflight announcements on planes: In an emergency, please put on your oxygen mask before assisting others.” As leaders, we need to attend to our resilience foundation to respond to our environment consistently consistent with our values.

Let’s do a small exercise, think about a time you pushed yourself to meet a deadline. It may have meant you didn’t get sufficient sleep. You may have been caffeine-powered or maybe augmented by your favorite sugar source (chocolate, for me). Can you recall a time you did this and responded to someone more harshly than usual? Did you need to do damage control later? I have an example of one of these incidents early in my career. I apologized to my boss for the harsh words delivered at 3 a.m. while trying to get a project completed and out the door. I left that company and was hired back two years later. My new boss handed me my personnel file, and my former boss saved the note. That event lived on in my “file.” While I think it was more a source of banter, it was not my best professional moment.

We all have these moments of stress-related responses. The challenge for all of us, especially in an environment where civility seems to be in short supply in some circles, is to find our own path to sustain our own sense of balance so that we can be the source of civility when it is lacking in our environment. It is during these times that leadership is most critical.

1. Take care of your physical well-being. We know insufficient sleep and a poor diet take a toll on us. Do your best to draw boundaries that will allow you to recharge. I do walking meetings when possible so that I can get some physical activity and sunlight during the work day.
2. Manage your thinking. This one is critical. Research tells us five minutes of negative thinking causes six hours of negative physiological impact on our bodies. I am a strong proponent of mindfulness, just staying aware of what I am thinking and reframing to see the positive in challenging situations. I also do scenario planning in which I look at the worst case and plan accordingly; then, I feel free to move back to the positive opportunities I want to create in the world. I use the recordings of Gary Weber and Maryanna Klatt as a strong foundation for managing my thinking. I have a daily reflection practice that helps me regroup when life feels challenging.
3. Develop emotional intelligence and a sense of purpose. Emotional intelligence is grounded in our ability to manage emotions and respond appropriately to others. One of the biggest keys to managing my emotions is to build a routine that allows me to be aware of my emotions and their impact on me. This was one of my weaknesses. I was happy to avoid feeling things, and yet those feelings still impacted my behavior. When I was unaware of them, the impact could be negative (see the earlier reference of the need to apologize to my boss). If we can maintain awareness and metabolize emotions appropriately, we can return our focus to the activities of leading. I don’t mean find better ways to ignore them, I mean working through emotions in a healthy way. For people who will dismiss this as “touchy-feely,” – don’t discount the impact this skill can have on your ability to stay focused positively. The other part of this step is to have a sense of purpose bigger than yourself and take daily steps toward that purpose—most will be small but significant steps.
4. Build a strong support system. Having a network of caring relationships is invaluable. For some people, the network may be one or two. For others, relationships do look like a web. There is no formula—what is important is that we have at least one honest and authentic relationship and an outlet to support us. Just knowing and feeling the support of others on the days when everything seems wrong is invaluable. Pets are also a great connection and are a source of unconditional love.

I want to close this post with a quote I got by e-mail today from www.gratefulness.org. Part of my resilience practice is having a regular “diet” of positive information.

“The best way to not feel hopeless is to get up and do something. Don’t wait for good things to happen to you. If you go out and make some good things happen, you will fill the world with hope, you will fill yourself with hope.” —Barack Obama.

So, I invite everyone reading this to do something today that supports your resilience. Doing good for others helps build our own sense of well-being and counterbalances the negativity that we all occasionally and circumstantially face.

 

About the Author

Maureen Metcalf, CEO and Founder of Innovative Leadership Institute, is a renowned executive advisor, author, speaker, and coach whose 30 years of business experience provides high-impact, practical solutions that support her clients’ leadership development and organizational transformations. Maureen is recognized as an innovative, principled thought leader who combines intellectual rigor and discipline with an ability to translate theory into practice. Her operational skills are coupled with a strategic ability to analyze, develop, and implement successful strategies for profitability, growth, and sustainability.