Erica Keener is the Learning Performance Designer for Skyllful. She sees how important communication is and how to change a “us vs them” mentality to a team oriented one. Originally, Erica was in the clinical medicine industry but switched over to an administrative side and found that she really loved onboarding employees and teaching others to be excited about their work. Eric joins host Justin Lake to talk about some of the challenges facing frontline workers and how we can empower them.
Takeaways
Quote of the show
31:26 “Essential workers need essential leaders.”
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