On this episode of the Growing with Purpose podcast, host Paul Spiegelman speaks with Chelle Neff, CEO and founder of Urban Betty, an award-winning salon and spa with three locations in the Austin, TX area.
Chelle grew up without a lot of opportunity; her parents had her when they were very young, and didn’t have a lot to support her financially. But one opportunity Chelle did have, and took on wholeheartedly, was a cosmetology program offered through her high school. Seeing as this program was a fraction of the price of a standard cosmetology school, Chelle saw this as her chance at a path forward. Straight out of high school, Chelle began working at a Supercuts, and then moved up to higher end salons.
But during her time working for other salons, Chelle noticed a business pattern that she didn’t like. In most salons, stylists rent a chair with which to receive clients, but that rental comes with unexplained service fees. Not to mention an overall lack of transparency and connection with the owner of any given salon, and Chelle knew that the typical salon culture (or lack thereof) was something she wanted to change.
Tune into this episode to hear Paul and Chelle discuss Chelle’s rocky road to a successful business model, her passion for elevating the industry to be seen as a respectable career, and how she hopes to improve as a leader.
Show Notes:
4:53 - Being the change in the industry
10:51 - Building a sense of community
18:00 - “I want to elevate our industry”
22:45 - Growing pains
33:16 - “Please ask for help”
Anisa Telwar Kaicker: Can Leaders Change?
Dan Kenary: Core Values, ESOPs, and Craft Beer
Elizabeth Colón: Turn Your Fear Into Fuel
Megan Driscoll: Do It for Your Daughters
Mike Draper: You Can't Fake Authenticity
Tracy Dahlin: Confidence and Competence
Lester Thornhill: The Answer Is Around the Corner
David Bolotsky: The Hard Way Is the Only Enduring Way
Michael Spinosa: From Corporate Culture to Open Culture
Ellyn Davidson: How Leaders Survive Tragedy
Howard Spector: Is It Too Late to Find Your True Calling?
Betsy Pepine: The Best Lessons Are Learned the Hard Way
Zawadi Bryant: Your Team Is Your Best Leading Indicator
Shawn Askinosie: Can Chocolate Change the World?
Webb Weiman: What's Left on Your Bucket List?
Anese Cavanaugh: How You Show Up in the World
Episode 17: Jon Dwoskin
Episode 16: Larry Jones
Episode 15: Max Spielberg
Episode 14: Matthew Rosenberg
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