In this "blogs that matter" edition of hits/misses video, we'll dig into several of CX gadfly Thomas Wieberneit's notable blog posts. Join this free-for-all as we talk about how NOT to manage your customer journeys, why we DON'T want a 360 degree view of the customer, and why "ecosystems" are not what they appear. Sound like fun? Yes, you can get Busting the Omnichannel on iTunes.
Busting HR project myths - an HR data reveal with Stacey Harris
Retail in 2022 - where are the wins and pitfalls? With Guy Courtin
Why is digital transformation falling short? With Eric Kimberling
The highs (and lows) of CX in 2021 - with Liz Miller and Nicole France
Behind the 2022 un-predictions - how the techno-sausage is made! With Brian Sommer and Jon Reed
Crossing the enterprise buyer chasm - A live chat with Gartner‘s Hank Barnes
Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder
Getting hybrid (and virtual) events right - with hybrid event pioneer Paul Richards
Death to all silos - debating the customer-first enterprise, with Hyoun Park and Josh Greenbaum
The do's and dont's of transformation, and the danger of SI value erosion - with John Belden of UpperEdge
Brent Leary - Talking impact of data privacy, the art of enterprise video, and more
Beware of Legacy SaaS - a concept worth the debate
Bonnie Tinder on the gap between project success and mediocrity
Is legacy SaaS a thing? Debating the SaaS 1.0 to 2.0 model and why it matters to customers
Getting customer data right, and other CX blogs/rants/beefs, with Nicole France and Liz Miller
Getting off of Legacy Mountain - obstacles to enterprise tranformation, with Maureen Blandford
The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum
Breaking news - Quadrants and Waves are challenged by upstart vendor evaluator
Avoiding the SaaS lock-in blues - discussing cloud project results with Adam Mansfield of UpperEdge
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