Jon Reed of http://www.diginomica.com hashes out what he overlooked in the last episode with Brian Sommer deconstructing cloud ERP benefits. Time to hash out what we missed last week. Jon also shares how this stacks up with different models of enterprise transformation. SAP/HR expert joins Jon later in the program to reflect on lessons from a major aerospace and defense ERP project.
Busting HR project myths - an HR data reveal with Stacey Harris
Retail in 2022 - where are the wins and pitfalls? With Guy Courtin
Why is digital transformation falling short? With Eric Kimberling
The highs (and lows) of CX in 2021 - with Liz Miller and Nicole France
Behind the 2022 un-predictions - how the techno-sausage is made! With Brian Sommer and Jon Reed
Crossing the enterprise buyer chasm - A live chat with Gartner‘s Hank Barnes
Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder
Getting hybrid (and virtual) events right - with hybrid event pioneer Paul Richards
Death to all silos - debating the customer-first enterprise, with Hyoun Park and Josh Greenbaum
The do's and dont's of transformation, and the danger of SI value erosion - with John Belden of UpperEdge
Brent Leary - Talking impact of data privacy, the art of enterprise video, and more
Beware of Legacy SaaS - a concept worth the debate
Bonnie Tinder on the gap between project success and mediocrity
CRM buzzword destruction and deconstruction - with Thomas Wieberneit
Is legacy SaaS a thing? Debating the SaaS 1.0 to 2.0 model and why it matters to customers
Getting customer data right, and other CX blogs/rants/beefs, with Nicole France and Liz Miller
Getting off of Legacy Mountain - obstacles to enterprise tranformation, with Maureen Blandford
The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum
Breaking news - Quadrants and Waves are challenged by upstart vendor evaluator
Avoiding the SaaS lock-in blues - discussing cloud project results with Adam Mansfield of UpperEdge
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