How to Understand Airline User Behavior [American Airlines Case]

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The Diggintravel Podcast

Business:Marketing

How to Understand Airline User Behavior [American Airlines Case]

2021-03-30

iOS

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I see so many airlines build new digital solutions to adapt to the new reality of travel. The move to a touchless, contactless, digital journey is on every airline agenda. But what is the pr...

I see so many airlines build new digital solutions to adapt to the new reality of travel.

The move to a touchless, contactless, digital journey is on every airline agenda.

But what is the process behind building these new airline digital solutions?

I talked to Diego Brunot, UX Lead at American Airlines. Diego and his team work on what is now a crucial part of the airline travel journey, the post-booking digital experience.

Listen to the new episode of the Diggintravel Podcast about how to understand new traveler behavior in the post-COVID recovery period to build new digital solutions.

LINK TO THE ARTICLE WITH OTHER LINKS:

https://bit.ly/3fuNXsT