Episode 98: Is melted ICE what happens after an ICE event?

The guys discuss their recent Improve the Customer Experience joint training event. 2 days, so many slides and flip chart pages! The TLAs are flying in this one. Sam comments on Drew’s facilitation abilities during Holy *** Service and Drew gushes about Sam’s NPS session. The next ICE training event is in Ann Arbor. If you can’t make it there, the guys have an announcement you’ll want to hear!

Register for ICE at trainwithbty.com.

 

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