Ep. 04- Integrating Continuous Improvement into BCM Programs | John Hill

Episode Summary:

On today's show, Shane interviews John Hill, a seasoned consultant with over 20 years of experience in Disaster Recovery and Business Continuity. John has found a great way to address the consistent appearance of process issues when preparing organizations for regulatory examinations. John integrated the concept of continuous improvement concepts into his BC programs and has lots of stories about how this work has enabled him to create value with leadership. John demonstrates that by using the information he gathered during a BIA or plan development, he was able to improve the efficiency of his organization’s business processes with big results.

Key Points

7:31min- Starting his career because of the FFIEC

12:07min- How does a company’s BCM program get so bad? The “Peril Predicament”

17:12min- John’s use of Dale Carnegie and other techniques to gain buy-in

18:33min- Using continuous improvement techniques to resolve the problems he was finding during the BIA

25:52min- Merging Business Continuity and Continuous Improvement into one department

27:26min- Another example- Software purchased by two divisions

31:37min- Approach to integrating continuous improvement into regular BCM work

41:22min- The “Sales Palace” fix

Guest Bio:

John is a proven resiliency expert with 20+ years of technical experience developing, leading and maturing enterprise Business Continuity, Disaster Recovery, Crisis Management, Incident Management, and Cyber Security Response for Fortune 500 companies. John is known for implementing redundant technical infrastructure/systems/staff to ensure resilient systems against business interruptions and actual disasters. What sets John apart is his ability to clarify complex technical concepts and partner with IT to build actionable plans for proven recovery capabilities and long-term business sustainability. John is ITIL certified and a Certified Business Continuity Professional.

Important Links:

Linkedin

The W. Edwards Deming Institute- The Red Bead Experiment is good for BCDR professionals because it shows the importance of knowing how the system handicaps employees and kills efficiency.  It also shows the importance of employees knowing what they are doing, why they are doing it, and how it affects the overall business and operations.

The experiment is also really good for open minded management to see how the system they put in place can make or break their company and operations