Why Perfect Procedures Fail: What No One Tells You

"Why Perfect Procedures Fail: What No One Tells You," discusses the common failures in organizational procedures despite meticulous planning and implementation. The speaker, Charlie, argues that psychological, sociological, and semiotic factors contribute to procedure failures. He explains that overly complex procedures can overwhelm workers, top-down imposition without worker input breeds resistance, and poorly designed symbols and instructions lead to misinterpretation. To mitigate these issues, Charlie emphasizes the importance of simplifying procedures, involving workers in development, using clear and consistent communication, and regularly assessing procedure effectiveness. Ultimately, the video advocates for a holistic approach to procedure design and implementation, incorporating human factors and ongoing evaluation to ensure success.