Greetings and Happy New Year! As we embark on 2024 I wanted to bring to you a conversation I had with Betsy Jordyn, a former Disney Cast Member and organizational development leader. She works with consultants now, but she speaks of a time when the internal organizational development was almost an outside consulting group to getting Disney’s organization to the next level. The research she and her team did unearthed what eventually became the Basics initiative, which was an effort to unify Guest engagement across the board. Betsy and her team brought The Walt Disney World leadership organization together link leadership behaviors to implementing a better Guest experience. Let’s revisit the Disney Basics with Betsy Jordyn.
Thanks to Betsy Jordyn for joining me on this podcast! You can learn more about her work here!
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
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More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
The Haunted Mansion & the Spirit of Compromise
Hat Box Ghost & More--Can We Assume Positive Intent For Imagineering & In Life?
A Big Announcement--Plus News of Two Princes Return to the Kingdom!
Checking Out Epcot’s International Food & Wine Festival for 2023
Celebrating 100 Years of Disney and More at Disneyland Resort
A Very Personal Disneyland Journey with My Son
Bob Iger’s Contract Extends to 2026--His Insights on the Company Moving Forward
Disney Wonder Alaskan Excursions: Part II
Onboard the Disney Wonder for Alaska: Part I
Busy Disney Update for June 2023
Celebrating 60 Years of Walt Disney’s Enchanted Tiki Room
New Park Attendance Numbers Around the Globe! What Do They Mean?
Right Down Main Street, U.S.A. at Disneyland Paris & Special Announcement!
Comparing Toy Story Lands--Which is Best?
Disney, Apple Vision Pro & the Metaverse
Discoveryland: A Very Different Tomorrowland
Rites of Passage on Avatar’s Flight of Passage
Beat the Heat Hacks for Summer at Walt Disney World
Rick Barongi & The Pioneers of Disney’s Animal Kingdom
Star Wars Galactic Starcruiser Ends & Other Important Losses
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