19. Travel Arbitration. With Marcus Rutherford

In this episode of No Disputing That I am joined by the Chair of the Hunt ADR Travel Arbitration Panel, Marcus Rutherford. Marcus, a retired City Partner, author and artist, has been involved in travel arbitrations since the 1980s and currently sits as an Appeal Arbitrator. We recorded this episode to explain the scheme and what parties engaging in travel arbitration - specifically the consumer or holidaymaker - can do to prepare and to manage their expectations.

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