I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone.
Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients, particularly those clients who do not embrace managed services, is not always easy.
Jimmy and I spoke about why MSPs may want to fire their clients, particularly if they do not want to evolve as technology evolves. We talked about innovation in the managed services profession. We also discussed how MSPs rely on their vendor partners to continuously evolve and develop new technologies to help MSPs maintain success.
Highlights:
The Customer Experience in Managed Services
The Role of the Individual in Fighting Cybercrime
CISA Guidance and Recession Impact on MSPs
Defining Hybrid Cloud in Managed Services
Ransomware -the MSP and SMB Perspective
Can you be secure and efficient as an MSP?
The Role of Backup in the Modern Day MSP
The Future of Cybersecurity Talent
A Sales Strategy for All MSPs
2022 ConnectWise MSP Threat Report
MSP Best Practices Series: Picking the Right Tools
MSP Best Practices Series: The Business Plan
The MSP Perspective on the Kaseya-Datto Deal
Are We Winning or Losing against Cybercrime
Analysis of Kaseya Acquisition of Datto
The MSP Compliance Officer
Finally, Some Good News on MSP Cyber Insurance
Peer Groups, Insurance, and MSP Growth
ConnectWise Talks Security
Why Standards Matter in Managed Services
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