Welcome to the PlanetLaundry Podcast – brought to you by PlanetLaundry, the magazine of the Coin Laundry Association.
In this episode, PlanetLaundry Editor Bob Nieman chats with Alex Jekowsky, the CEO and co-founder of Cents, an all-in-one software platform created to help laundromat owners grow, manage, and better understand their businesses.
Alex shares his thoughts on the notions of customer support vs. customer success, how laundromat owners can strengthen their relationships with their customers, where the greatest opportunities lie for today’s laundry operators, and more.
We hope you enjoy this conversation. We invite you to listen to more PlanetLaundry Podcasts at https://planetlaundry.podbean.com/.
This edition of the PlanetLaundry Podcast has been made possible thanks to the generous sponsorship of Cents.
https://www.trycents.com/partner/planet-laundry
PlanetLaundry Podcast Episode 21: An Interview with Neal Shapiro
PlanetLaundry Podcast, Episode 20: Interview with Yvette Morton Williams
PlanetLaundry Podcast, Episode 19: "How's Business" with the Laundry Doctor
PlanetLaundry Podcast, Episode 18: Interview with "The Laundromat Millionaire"
PlanetLaundry Podcast, Episode 17: Venturing in the Future
PlanetLaundry Podcast, Episode 16: Here's to Your Health
PlanetLaundry Podcast, Episode 15: How's Business During COVID-19?
PlanetLaundry Podcast, Episode 14: How's Business with LaundryCares?
Planet Laundry Podcast, Episode 13: How's Business?
PlanetLaundry Podcast, Episode 12: Knowing Your Audience is the Key to a Strong Advertising Message
PlanetLaundry Podcast, Episode 11: Looking Forward by Looking Back
PlanetLaundry Podcast, Episode 9: The Formula for Powerful Advertising
PlanetLaundry Podcast, Episode 10: The Business of Vacation
PlanetLaundry Podcast, Episode 8: The Next Chapter
PlanetLaundry Podcast, Episode 7: Building a New Relationship with Consumers
PlanetLaundry Podcast, Episode 6: Understanding Our Economic Behavior
PlanetLaundry Podcast, Episode 5: Are You Covered?
PlanetLaundry Podcast, Episode 4: HR in the Age of COVID-19
PlanetLaundry Podcast, Episode 3: The Laundry Doctor - Serving in Uncertain Times
PlanetLaundry Podcast, Episode 2: Coping with COVID-19 - an interview with Michael Finkelstein
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