Central Line: The AAHA Podcast
Education
It would be hard to find someone who knows the veterinary world better than David Liss, MBA, RVT, CVPM – he's never had a job outside vet med, having gone from kennel assistant to a VTS in both emergency/critical care and small animal internal medicine, a CVPM, and most recently regional operations director (“managing managers”) for the Veterinary Emergency Group.
We could have talked to David about a thousand different things, but when we asked what he’d like to discuss, he picked one of our favorites: communication. David talks about this “soft skill” in scientific terms, explaining how to override our lizard brains by asking questions (another of our favorite things) and how to make people feel emotionally safe while you’re engaging them in a tough conversation.
Catch lots more from David on the Pawsitive Leadership Podcast!
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org.
This episode was produced by Clear Contender, LLC.
”How Can We Treat Chronic Problems in Pets We Don’t See?” with Tierra Price, DVM, MPH
”How Well Do Clients Understand Written Instructions?” with Joanne Intile, DVM, MS, Dip-Oncology
Helping Teams Find Their Why with Senani Ratnayake BSc RVT
Making Hard Things Easy to Talk About with Cherice Roth, DVM, MS
Talking to Clients about Science with Deborah Thomson, DVM
Mindfulness for People Who Hate that Word with Patty Casebolt
”What Are (or Aren’t) Clients Hearing When You Talk?” with Ross Palmer, DVM, DACVS
Combine Technology with Focused Face Time for Better Client Bonding with Stacee Santi, DVM
Gems from the Guidelines: Working with Working Dogs with Cynthia Otto, DVM, PhD
Systemic Change in Veterinary Medicine: Be the Tail That Wags the Dog with David Ballard, PsyD, MBA
This One’s for the CSRs (and Anyone Else Who Talks to People) with Debbie Boone, CVPM
Front Desks, Facebook, and Five-Week Waits: Marketing When We’re Really Busy with Eric Garcia
Veterinary Visionaries: Helping Us Help Ourselves with Garth Jordan
Empowering Veterinary Technicians to Advocate for Their Patients – and Themselves with Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia and Analgesia)
Beating the Bad Review Blues with Caitlin DeWilde, DVM
Gems from the Guidelines: A Team Approach to Proactive Pain Management with Alison Gottlieb, CVT, VTS (ECC)
Welcome to Central Line: The AAHA Podcast
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