The two phrases, customer service and customer experience are often used synonymously. But they are very different animals.
🛎 In this episodeKeynote speaker, Experience Expert, and Author, Marc Haine peels back the clients' Experience Journey, looking at what seeds expectations, and what we need to do to build brand loyalty in our businesses.
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About Your Host, Marc HaineNeed to brainstorm aspects of your business or talk to Marc about about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc+1 (780) 729-4932Â
🗓️  https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Seize the Freakin’ Day - Michelle Cederberg
Three Keys to Drive Hiring and Employee Retention with JoAnne Marlow
Productivity CPR with Clare Kumar
What is the Price for Incivility? with Ruth Sirman
Strategies to Enhance your Team’s Commitment and Performance with Jean Howard
The Five Emotional Experiences you Need to Create Loyalty
Sharing Your Knowledge Builds Trust for Your Brand with Liz J. Springer
Manifesting the Future You Desire - Brenda Trott
The 7 Step Formula for Responding to Online Reviews
The What and Wherefores of Incorporating Your Business with Shawn Gander
These Steps Will Stop You from Trading Time for Money with Yvonne Weld
Adapt and Adopt during COVID-19 to help your business survive with Rony Pawar
Humour in the Workplace is Serious Business with Michael Kerr
You Need to ENDEAR Yourself When Customers Go Off On You About Wearing a Mask
Experience Leadership - Bringing you to the Forefront
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