John King, a property specialist, shares his views on the shift towards customer-centricity in the property market over the past decades. Is customer experience the same in every industry? John's ideas show an entirely different perspective on CX as you know it. He also talks about emotions and conflict resolution in fragile situations.
Connect with John King on LinkedIn https://www.linkedin.com/in/johnking56/
02:12 - John's career milestones I 05:18 - unique CX challenges I 09:27 - the balance between the digital and human touch I 15:26 - the importance of staff members in a property transaction I 23:59 - Conflict resolution with clients I 28:15 - how to train staff in customer service I 36:16 - advice to CX leaders
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
Napo Cornejo (Geokapti): CX in the World of Quantum Computing
Dominik Olejko (H&M): ChatGPT and the Retail Revolution
Trailer
Ubong Nkanta: Is Your CX Strategy Mature Enough?
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
The Reality Behind Brand Loyalty, with Ed Deason
On Diversity, Transparency and Inclusion, with Donata Peksa
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
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Emotion Design for Blended Experiences, With Yasmin Borain
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
Customer Habits and Banking Biases, With Andrei Calin
Secrets to a Sustainable Life and Brand, With Lysa Hardy
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
Business and the True Metaverse, With Benoit Soucaret
IoT and the Future of Banking, With Jorge and Javier
The Formula for Great Customer Service, With Sham Aziz
Reaching Net Zero in the Construction Industry, With Mats Bredborg
Why People Talk About Embedded Finance, With Spiros Margaris
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