John King, a property specialist, shares his views on the shift towards customer-centricity in the property market over the past decades. Is customer experience the same in every industry? John's ideas show an entirely different perspective on CX as you know it. He also talks about emotions and conflict resolution in fragile situations.
Connect with John King on LinkedIn https://www.linkedin.com/in/johnking56/
02:12 - John's career milestones I 05:18 - unique CX challenges I 09:27 - the balance between the digital and human touch I 15:26 - the importance of staff members in a property transaction I 23:59 - Conflict resolution with clients I 28:15 - how to train staff in customer service I 36:16 - advice to CX leaders
Branch transformation part 3 Q&A (RBR BT20)
The next gen banking experience part 2 (RBR BT20)
The next-gen branch experience part 1 (RBR BT20)
Karen Clinkard on employAGILITY and using data to improve CX
Can retailers reconnect with their customers?
The future of retail
Carly Lake on getting results when working remote
Howard Brown on the new retail banking experience
Linking Kids for a better future
CEO Javier Perdices on healthcare digital transformation [Es]
CEO Cinde Dolphin on patient centricity
Richard Hadden on how employee engagement influences your profits
WFH - Alex & Liza on CSR, Sustainability and the new high street
WFH - Stuart Fearn on optimising your branch network during COVID-19
WFH - Charlene Li on Disruptive Leadership
WFH - Staying healthy at home with Jess Rieger
How can retail maintain a good customer experience remotely?
How can the test drive experience be improved?
The placement experience at ACF Technologies
How can telecoms optimise the retail experience?
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Right About Now with Ryan Alford
The Marketing Secrets Show
The Influence Factor by The Influencer Marketing Factory
The Agile Brand™ with Greg Kihlstrom
Better Advertising with BTR Media