The Leadership to Wealth Podcast
After spending over 25 years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Through teaching his audience to stop viewing perfect as an end goal, and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely “perfect” service.
Paul is author of "Repeat Business, Inc: The Business of Staying in Business", an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association.
In this episode Neil & Paul discuss these and other topics 👇
👉 How the cruise line industry business model of repeat customers can transfer to other industry's
👉 Why the cruise line industry is so successful at providing a flawless customer experience.
👉 And what can other businesses can do to improve customer experience and retain clients.
Connect with Paul 👇💻
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