AP Podcast - Episode 53: Matt and Josh unpack the lessons from a recent coaster extravaganza!

CNC (Coaster Nerd Con) is an annual coaster trip taken by Matt and two buddies.  Their goal? Ride as many coasters as they can in a 7-8 day period.  2018 marks the 8th year of CNC's, and there is no indication it will stop anytime soon! 

In this episode, Matt relays a few of the experiences and observations from the trip, and he and Josh extrapolate some interesting learning and discussion points.  Here are some of the highlights:

• Soft-closing times give a positive impression at the end of the day
• Engaging your guests’ sense of smell to enhance the experience and increase revenue
• Technology’s role in helping staff deliver bad news
• The future of loose article
• The charm of older, smaller parks

Here are all of the parks visited on CNC 18: Kings Dominion, Busch Gardens Williamsburg, Dutch Wonderland, Hersheypark, Knoebels, Dorney Park, DelGrosso's, Kennywood, Waldameer, and Cedar Point.