Karen Cross is head of content design at Atlassian, an Australian-based company known for their suite of software development and collaboration tools like Trello and Jira. Karen’s work to build a centralized content design team at Atlassian has unified their various product teams and finally brought writers and designers working together. The ultimate goal? More efficiency and better experiences for their customers. In this episode, Karen describes some of the tactics she’s used to build this new team, and some of the challenges she’s overcome along the way.
Episode 69: Sara Wachter-Boettcher - Taking responsibility for how you show up in the workplace
Episode 68: Nikki Godley and Rob MacFie - Maturing content and design at scale
Episode 67: Trisha Causley and Maria Hofstetter - Content design and AI
Episode 66: Jeff Eaton - The importance of observability in assessing content
Episode 65: Erica Jorgensen - The value and impact of content work
Episode 64: Meghan Casey - Improving approaches to content with collaboration and curiosity
Episode 63: Kaysie Garza - A multidisciplinary approach to content at Hotjar
Episode 62: Mark McCormick - Content strategy and the customer experience
Episode 61: Morgan Marie Quinn - Getting to grips with large language models
Episode 60: Keri Maijala - Building and leading a content practice at LinkedIn
Episode 59: Aladrian Goods - The role of content in generative AI
Episode 58: Chris Baty - UX writing, content and product design
Episode 57: Peter Merholz - The maturity of content and design disciplines
Episode 56: Kara DeFrias - Content strategy and the power of storytelling
Episode 55: Katherine Karaus - Getting hired and career progression in content and UX
Episode 54: Ann Rockley - Reflecting on a career in content
Episode 53: Are Halland - Understanding and using the core model
Episode 52: Noz Urbina - Content and the customer journey
Episode 51: Joanne Ward - Leading content strategy at scale
Episode 50: Corey Vilhauer - Demystifying content strategy
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