Today's guest has a passion for leading people, change management, and driving and evangelizing programs. Welcome Kayla Thorpe, Senior Manager of Professional Services at Softchoice. Throughout her career, she has demonstrated excellence in program and project management, technology implementations, employee experience, and end-user productivity.
Quote: "What I find when you're meeting with people is humans are humans, people are people. I can throw those numbers at people and sometimes they stick. Sometimes it resonates with folks. So I actually, instead of even bothering trying to quantify with data the value that adoption or change projects bring to any implementation or any change, whether it's technical or otherwise, rather than trying to give numbers and give data, I usually approach it from the human and the people perspective and I start to ask creative questions."
Here are a few nuggets of wisdom from her episode 🧠
➖ In order to anticipate where the stumbling blocks may be along that path toward change, you have to be able to ask the right questions
➖ It's not enough to know what hardware the company has issued, you also have to know what hardware they're actually using whether is BYOD, etc.
➖ You've got to pull in the right people in the right times—And it can't just be IT, L&D, and HR
➖ 85% of technology projects fail without the right tech adoption
➖ Aligning user adoption/change strategy into a customers existing problems makes it more meaningful
LinkedIn: https://www.linkedin.com/in/kaylathorpe/
Company Website: https://www.softchoice.com/
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/Ik3Jeo1dnWg
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com
Learning Better, Faster, and More Efficiently - Frontline Innovators - Episode # 083
Ordering Up Invention - Frontline Innovators - Episode # 082
Empowering Knowledge Workers - Frontline Innovators - Episode # 081
Continuity of Change - Frontline Innovators - Episode # 080
Learning and Developing - Frontline Innovators - Episode # 079
Keep It Simple - Frontline Innovators - Episode # 078
Knowledge Workers - Frontline Innovators - Episode # 077
Proper Prioritization - Frontline Innovators - Episode # 076
The Root of Change - Frontline Innovators - Episode #075
The Lens of Empathy - Frontline Innovators - Episode # 074
The Change Network - Frontline Innovators - Episode # 073
A Social License to Operate - Frontline Innovators - Episode # 072
Having Empathy - Frontline Innovators - Episode # 071
Essential Workers - Frontline Innovators - Episode # 070
The Digital Age - Frontline Innovators - Episode # 069
Bearing the Weight of Change - Frontline Innovators - Episode # 068
Layering the Learning - Frontline Innovators - Episode # 067
Funneling Information - Frontline Innovators - Episode # 066
A Culture of Trust and Credibility - Frontline Innovators - Episode # 065
Customer Focused - Frontline Innovators - Episode # 064
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