From her time as an executive at McDonald's to her 18 years in the airport industry, Zenola Campbell has spent a career in hospitality. She's learned that if you focus on satisfying customer needs, everything else will fall in place. As Dallas-Fort Worth International Airport prepares to celebrate its 50th anniversary, the airport and its concessions program continue to evolve in that direction, finding new ways to reduce traveler stress by automating processes and keeping them entertained.
Ep. 83 - Erin Del Conte, executive editor, C-Store Decisions
Ep. 82 - Dawn Hunter, concessions director, Seattle-Tacoma International Airport
Ep. 81 - Mark Gale, president & CEO, Ft. Lauderdale-Hollywood International Airport
Ep. 80 - Ken Buchanan, EVP of customer experience and revenue management, Dallas/Fort Worth International Airport
Ep.79 - Jenny Ly, Philadelphia International Airport
Ep. 78 - Paul McGinn, president, MarketPlace Development
Ep. 77 - Randy Hazelton, CEO and co-owner, H&H Hospitality
Ep. 76 - Frederic Estes, president, Estes Enterprises
Ep. 75 - Erin Zwiercan, Jack Duggan's
Ep. 74 - Jeremy Smith, president & CEO, InMotion
Ep. 73 - Roz Mallet, president & CEO, PhaseNext Hospitality
Ep. 72 - Howard Eng, president & CEO, Greater Toronto Airports Authority
Ep. 71 - Manuel Soto, CEO, Skyline Concessions
Ep. 70 - Sarah Imberman, owner, S Levy Food
Ep. 69 - Abby Carey, concessions development manager, Portland International Airport
VIRTUAL RESTAURANTS - Tyler Pitman
VIRTUAL RESTAURANTS - Elizabeth Grzechowiak
VIRTUAL RESTAURANTS - Jeff Livney
Ep. 68 - Mr. Song & Jonathan Song, Plaza Premium Group
VIRTUAL RESTAURANTS - John Reeb
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