In this episode, listeners get an inside look at operational excellence that separates thriving businesses from competitors. The focus is on how leaders manage to streamline daily operations efficiently, allowing them to foster a culture of passion for products, services, and the customer experience within their teams.
This approach is exemplified by Starbucks, as discussed in Dr. Michelli's book Leading the Starbucks Way, highlighting his Savor and Elevate principle.
Listeners will hear about the impact of cultivating a business environment where every team member, without exception, exhibits an entrepreneurial zeal in delivering exceptional customer service. The podcast sheds light on the powerful cultural rituals at Starbucks, which are not merely symbolic but form the bedrock of the company’s values and aspirations. These rituals, such as coffee cuppings and imparting knowledge of coffee’s journey, are central to crafting a strong, united company culture.
This episode emphasizes key strategies such as igniting product passion, cultivating a transcendent spirit among employees, implementing meaningful rituals that align with the company's mission, promoting experiential learning, reinforcing the company culture, and the critical evaluation and evolution of these rituals. It provides a deep understanding of how these elements contribute to an optimal customer experience and a robust company culture, as underscored by the insights of Triathlete Avinash Kushwaha on the profound influence of rituals in shaping business success.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on personally engaging everyone they serve can contact him directly.
If you find value in this podcast, please like, rate, comment, share, or subscribe to it!
PODCAST - Was Your Mother Right? Classic Wisdom at the Heart of Customer Success
PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill
PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings
PODCAST: Choose your Attitude, It’s Showtime - How to Actually Care for Every Customer
PODCAST: How to Actually Show Gratitude - The Lost Art of Appreciation
PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty
PODCAST: How to Crush Signature Moments - The Art of Subtly Delighting Customers
PODCAST: How to Design Wow - An Approach to Satisfy and Delight
PODCAST: Playing to Win: How to Think & Act Like Zappos
PODCAST: Being the Ritz Carlton of Your Industry: How to Deliver Delight
PODCAST: Are You Catching the Big Fish? Colorful Ways to Delight Every Customer
PODCAST: One of the Most Asked Questions: How Customer Experience Leaders Really Win
PODCAST: Behavior vs. Score - How to Track What Actually Matters
PODCAST: There’s More to Service - 5 Ways to Help and Care
PODCAST: Customer Psychology - How to Enhance Experiences and Boost Sales
PODCAST: Do You Want People to Repurchase? Become a Confidence Building Business
PODCAST: Ten Ways to Keep Employees - Fundamentals for Robust Engagement
PODCAST: Know Your Customers - How to Seize Opportunities and Engage Loyalty
PODCAST: How to Actually Win Customers - Move Astonishingly and Brazenly Fast
PODCAST - Cut the Clutter: How to Create Customer Delight By Making Less More
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money