In a world where digital interactions are rapidly overshadowing traditional face-to-face exchanges, how do businesses evolve to meet the new standards of customer service?
🛎 In this episode, host and customer and employee experience strategist uncovers his CUSTOMER Framework with some advanced strategies for creating the next level of customer service.
We'll uncover:
👉🏼How the pandemic has reshaped customer expectations and service dynamics.
👉🏼The 'Personalization Paradox' – the struggle to deliver tailor-made experiences through digital platforms.
👉🏼The CUSTOM framework – a comprehensive six-step process designed to transform and enhance customer service practices.
👉🏼Real-life examples and actionable insights to help your business thrive in both digital and physical customer interactions.
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About Your Host, Marc HaineNeed to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Create Better Leaders with Marc Haine
Changing Your Mindset to Get Unstuck with Nathalie Plamondon-Thomas
Getting the Most From Your Internal Mentoring Program with Nehal Tanna
Driving Reinvention in Your Business with Danielle Silverman
Inspire, Empower and Innovate - The 3 Keys to Leadership with Marc Haine
Could Your Definition of Success be Flawed? with Lin Yuan-Su
4 Leadership Practices you Need to LEAD Through Crisis with Marc Haine
Adapting to the Remote Workforce with Sara Emhof
Dealing with At-Work Strife with Marc Haine
Kicking Yourself Out of Stuckedness with Loretta Kuhland
Design a Succession Plan that Works for You with Jon Makowsky
Strategies to Keep Your Staff During the Great Resignation with Nurdan Tokoz
Foundational Keys to Business Success with Ivano Ongaro
Using Feng Shui at Work with Claire Boscq-Scott
Becoming a Superstar Communicator with Greg Wood
How to Deliver and Exceed Experience Expectations with Marc Haine
Out-Think, Out-Market and Out-Sell Your Competition with David Saxby
Conquering Unconscious Bias and Systemic Racism at Work with Tina Varghese
Get Yourself Noticed in a Crowded Marketplace with Fong Chua
Leading Teens to Success with Marc Haine
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