In a world where digital interactions are rapidly overshadowing traditional face-to-face exchanges, how do businesses evolve to meet the new standards of customer service?
🛎 In this episode, host and customer and employee experience strategist uncovers his CUSTOMER Framework with some advanced strategies for creating the next level of customer service.
We'll uncover:
👉🏼How the pandemic has reshaped customer expectations and service dynamics.
👉🏼The 'Personalization Paradox' – the struggle to deliver tailor-made experiences through digital platforms.
👉🏼The CUSTOM framework – a comprehensive six-step process designed to transform and enhance customer service practices.
👉🏼Real-life examples and actionable insights to help your business thrive in both digital and physical customer interactions.
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About Your Host, Marc HaineNeed to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
How to Manage Constant Change with David Gouthro
How to Have Those DIfficult Conversations with Mike Garska
How to Create Employee Engagement with Lorne Kelton
Tools, Tips and Techniques to Leverage the Talent You Have in your Midst with Susan Heaton-Wright
How to Tell Your Brand Story with Roger Grant
How to Truly Understand How Your Customers Experience Your Business with Claire Boscq-Scott
How to Hire and Leverage the Power of a Business Coach with Jean Howard
Strategies to Conquer the ”SALESY” Mindset with Shawna Quigley
How to Manage Failure with Céline Williams
How to Solve the Productivity Crisis with 3 Simple Life Hacks with Tammy Johnston
How to Make Time for What’s Important with Diane Rolston
Unraveling the Customer Experience Mystery with John D. Hanson
Leadership is a Choice with Dr. Catherine Rymsha
Leveraging Employee Benefits to Build retention and Engagement with Mitchell Preuss
Surviving to Thriving in the Workplace with Steve Foran
The Power and Purpose of the Pivot with Barbara McKenzie
Imagine if Ideas Were Sparked with the Power of Yes And... with Chris Nielson
Managing Your Team’s On-Shift Performance with Carolyn Schur
The 6 Steps You Can Take to Become a More Effective Leaders with Marc Haine
The 6 Key Leadership Challenges with Marc Haine
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