SROA SoundBoard -- Eric Lomonaco

Eric LoMonaco, Director of Diagnostic and Interventional Radiology at Community Hospital in the Monterey Peninsula. LoMonaco joins SROA Soundboard - a podcast for SROA to discuss how he improved patient experience at Community Hospital.

LoMononco presented at the 2019 Annual Meeting.

 

In this episode you'll hear about:

• How consumerism is changing
• What patient experience means
• Excellence 24/7
• Changes implemented to improve patient experience
• Staff response to changes
• How long to start to make changes
• Effects on other departments
• Tips to healthcare leaders