S1: E7 - Leveraging Metrics to Benefit the Customer

How efficient is your service department in using reports and metrics to improve your user experience? Does your team leverage standardization to resolve tickets, or regularly report on the usage of knowledge items to resolve calls? What other under-rated metrics could be flying under your radar?

Tune into this week’s episode of TOPcast to hear from Thymen van Duijn and our host Braden about useful metrics and tips and tricks in reports that ultimately benefit customers.

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