This week's guest is Cori Chang, Organizational Change Management Sr. Manager at Unisys | Global OCM Team.
Cori has over 18 years of experience in helping organizations align strategy and improve performance, and she has expertise in developing and implementing effective Organizational Change Management strategies. She is skilled at working with all levels of management and staff to create innovative and sustainable solutions for the frontline.
Quote: "I think sometimes too, people don't feel like the automation's going to replace them and they'll lose their job. Sometimes that does happen, but I think the greater fear is that the automation is going to be so different that they won't have this capability to learn the new job well and that they'll just opt out and quit or they will, their fears, they'll get fired right, they won't be able to do the job."
Key Takeaways:
➖ Communicating to the frontline is not a cookie-cutter or one size fits all
➖ Leaders should empathize with the frontline worker's fears of automation
➖ Feedback loops are vital in communicating with the frontline
➖ OCM should not be brought in after a project fails - it should be included at the very beginning
LinkedIn: https://www.linkedin.com/in/cori-chang-80579233/
Company Website: https://www.unisys.com/
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/Z3MfOubLES8
Find more episodes of Frontline Innovators at www.frontlineinovators.com
The Importance of Being Agile - Frontline Innovators - Episode # 043
Optimizing for the Future - Frontline Innovators - Episode # 042
The Science of the Employee Experience - Frontline Innovators - Episode # 041
Being A True Leader - Frontline Innovators - Episode # 040
Laying the Tracks for Change - Frontline Innovators - Episode # 039
The Lighthouse of Change - Frontline Innovators - Episode # 038
The Readiness of Change - Frontline Innovators - Episode #037
The Bell Curve of Change - Frontline Innovators - Episode # 036
Different Frontline Personas - Frontline Innovators - Episode # 035
The Shepherd of Change - Frontline Innovators - Episode #034
Utilizing Change - Frontline Innovators - Episode # 033
Changes for the Mobile Workforce - Frontline Innovators - Episode #032
The Puzzle of Change - Frontline Innovators - Episode # 031
Facing the Changes - Frontline Innovators - Episode #030
The Communication Gap - Frontline Innovators - Episode #029
The Right Elements in Place - Frontline Innovators - Episode # 028
Conceptualizing the Changes - Frontline Innovators - Episode #027
The Leadership Behind Change - Frontline Innovators - Episode # 026
Drip Feed Learning - Frontline Innovators - Episode # 025
Keying In on Successful Change - Frontline Innovators - Episode # 024
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