One of the negative consequences of today's talent acquisition processes is that we have so many more candidates that don't get picked for open jobs. With one-click apply, the availability of job boards, and other technologies to lower the friction of applying for jobs, employers have more candidates than ever flowing through their applications. This can create a negative experience for those that aren't selected for the job, from the "resume black hole" to a lack of response overall.
Delta Airlines is approaching this problem by creating an intentional method called Designing for the Disappointed. Everyone can't be hired for every job, so how we treat people at the other end of the table, especially when in a consumer-facing brand like retail or, in Delta's case, airline travel. In today's discussion Ben talks with Carol McDaniel, a talent acquisition leader from Delta that shares insights into how the firm has designed a tailored, personalized process that scales across the thousands of applicants it receives each year.
Connect with Carol on LinkedIn: https://www.linkedin.com/in/carolmcdaniel
Learn more about Delta's careers: https://www.delta.com/us/en/careers/overview
We're Only Human 14 - Reinventing Recruiting- An Interview with Terry Terhark
We're Only Human 13 - Calculating the ROI of Human Resources
We're Only Human 12 - The Value of HR Certification: Q&A with Kristina Minyard
We're Only Human 11: Using Talent Mobility Tech to Create Employee Engagement
We're Only Human 10 - Your Employees aren't Innovative Enough
We're Only Human 9 - Sourcing, Recruiting, and Organizational Priorities
We're Only Human 8 - Using Books to Create a Shared Culture of Learning
We're Only Human 7 - Eight Ways HR Can Drive Enterprise Innovation
We're Only Human 6 - Women Leaders Behind #HRTech Firms
We're Only Human 5 - HR and the Gig Economy
We're Only Human 4: What is Talent Mobility and Why Does it Matter?
We're Only Human Podcast 3: The Impact of CEO Approval Ratings on Recruiting
We're Only Human Podcast 2: Recruiting as a Service
We're Only Human 1: Intro Episode
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