The majority of design firms are having to switch gears during the coronavirus pandemic to keep their businesses running. It’s difficult to ‘social distance’ and complete design consultations but manageable with our current technology. But for remodeling, staging, and design implementation in general—it may be an impossible task.
Taylor Spellman—designer to the stars—joins Darla and Natalie to share how she’s navigating business during the Coronavirus Crisis. Taylor founded her interior design and staging firm at the age of 23 and has since built a name for herself. She offers a concierge level of service from conception to completion—with a bold and eclectic style that incorporates each person’s unique vision for their space.
What You’ll Hear On This Episode of Wingnut SocialNew York City is currently fighting on the ‘frontline’ of the Coronavirus battle, with the number of those infected climbing exponentially every day. When reports of the virus began to spread around NYC, Taylor made a proactive decision to leave NYC and hunker down in Connecticut. Doing so included laying off some of her staff.
Taylor points out there’s a lot of “shame in the game” right now and that designers are feeling guilty about the decisions being made. She believes this is a time where we have to simply do the best we can. If you have to apply for a government loan or grant—it’s what you have to do. Laying off employees that wouldn’t be working opened them up for more assistance than she could give.
This isn’t failing. The nation is at a different level of unprecedented calamity—no one knows how the virus will play out. Taylor knew—being there are so many unknown variables—that this was the only way to sustain her business in the long run. She launched her business right before the housing market crash, so she’s learned to take the highs and lows in stride and pivot when necessary.
The importance of communication in times like thisTaylor has a reputation for going above and beyond for her clients and has built her business on hard work and dedication to any project—large or small. She admits that normally you have to handle clients with kid gloves, but that she’s been very frank through this ordeal. She’s reminding clients that not getting a throw pillow on time isn’t the end of the world.
Instead, she points out that their health and their family is their TOP priority right now. It’s a time where everyone needs to be real, take things seriously, and prioritize what’s important. When clients get upset about something trivial, they must be reminded of that fact. When things return to some semblance of normalcy, she can step back in and wrap up their projects and leave everyone happy.
The ladies cover SO much in this episode—what Taylor’s strategy is when she can emerge into the market again, how she lands celebrity clients, and the mantra she built her business on. Don’t miss this engaging and insightful episode!
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PODCAST FAST TRACK
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How Brett + Giselle Sugerman Found Phenomenal Success on Instagram - Episode 239
Pivot Your Business with a Strategic Business Coach [Like Michele Williams] - Episode 238
Kathleen Jennison’s 7-Step Cheat Sheet for New Interior Designers - Episode 237
How to Balance your Marriage + Business + Self [with LMFT Amber Hawley] - Episode 236
Break Boundaries as a Female Founder with Casey Gromer - Episode 235
Convert Calls to Clients with Nikki Rausch [Throwback] - Episode 234
Wingnut REPLAY: Reach Your Soul Goals with Anna Tsui - Episode 233
Achieve Massive Business Growth with Monique Allen's Methods - Episode 232
Infuse More Joy in Your Life with Tanya Dalton - Episode 231
Learn to Rewire Your Brain Patterns with Adele Spraggon - Episode 230
Niche Until it Hurts: Erica Reiner’s Love for Eco-Friendly Design - Episode 229
Why You Should Use Case Studies to Boost Your Business - Episode 228
Overcome Your Limiting Beliefs to Charge What You’re Worth [Sarah Schneider] - Episode 227
How Using a UTM Will Transform your Marketing Metrics with Chris Mercer - Episode 226
An Unexpected Way Designers can Leverage Pinterest per Chandler Oldham - Episode 225
Interior Designers: You NEED to Network with Realtors [per Eric Reeves] - Episode 224
Rachel Gill’s Spectacular Success with Client-Facing Facebook Groups - Episode 223
Crappy Copywriting: How to Be More Marketable with Gregory Anne Cox - Episode 222
Conversational Commerce is the Way of the Future [According to Paul Ace] - Episode 221
Overcome Your Inner Shadows to Reach Your Soul Goals (with Anna Tsui) - Episode 220
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