Episode 18: Energy is Contagious- REPOST (No new Content)

In this episode, listen as the guys discuss their most recent adventure, moving the service needle in one store. How the leadership determines the customer experience, why there is no book review and angrily shake their fist at mother nature. What if the secret to improving your operations has little to do with process, delivery area, or staffing but instead has everything to do with a favored saying of ours "The speed of the leader determines the pace of the pack"