Pauline Armbrust started Airport Retail News, an eight-page newsletter, in 1995 after hearing a soundbite about how much revenue airports in Europe were generating from their retail shops. American airports at the time were just discovering the potential in concessions, making it the perfect time to launch. As the industry evolved, so did ARN. Armbrust transitioned her newsletter into Airport Revenue News magazine in 2001 and started what is now the Airport Experience Conference a few years later. Two decades later, she sees an industry that focuses more intently on customer needs and wants, involves more local brands and embraces technology for the betterment of the traveler experience.
Ep. 67 - Pat Murray, executive vice president, SSP America
Ep. 66 - Josh Morgan, COO, Melt Shop
Ep. 65 - Jeremy Jennings, co-founder & co-CEO, Jabbrrbox
Ep. 64 - Paula Kucharz, Phoenix Sky Harbor International Airport
VIRTUAL RESTAURANTS - Chris Hartman
Ep. 63 - Kate Webb, Tampa International Airport
Ep. 62 - Candace McGraw, Cincinnati/Northern Kentucky International Airport
Ep. 61 - Stan Thornton, Greater Orlando Aviation Authority
Ep. 60 - Adam Torine, Villa Restaurant Group
Ep. 59 - Deven Judd, Metropolitan Washington Airports Authority
Ep. 58 - Lew Bleiweis, Greater Asheville Regional Airport Authority
Ep. 57 - Nikki Harland, Paradies Lagardére
Ep. 56 - Dr. Samantha Gray, University of Indianapolis
Ep. 55 - Kylies Fung, McCarran International Airport
Ep. 54 - Tonja Pastorelle, Pastorelle Marketing Group
Ep. 53 - Tyler Pitman, HMSHost
Ep. 52 - Nina Madonia, The Grove, Inc.
Ep. 51 - Vito Buscemi, Delaware North
Ep. 50 - Isabella Rhawie, Minneapolis-St. Paul International Airport
Ep. 49 - Juan Higueros, Bear Robotics
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