Are you leaving money on the table in your business? If you haven't evaluated your entire customer journey from end to end, chances are there are holes that are costing you revenue. In this episode, operations experts Susan Finch and Lany Sullivan dive into why your customer journey is the key to sustainable revenue. They share examples of the broken processes they often see, and provide practical advice for establishing foundational systems that will help you shift from constantly rebuilding your business to making small pivots for long-term growth. Tune in to discover how to plug the leaks in your customer journey and build a business that works.
Some key points from this episode include:
Preventing Management Failure: Immersive Simulations Offer Solutions
Mastering Competitive Analysis for Sales Success
Achieving Competitive Advantage Through a Comprehensive Competitor Analysis
Grieving and the Workplace: How HR is Addressing Employee Needs
Breaking Down Financial Metric Silos: Ensuring Consistent Understanding Across the Company
Transform Employee Performance with Strategic Insight
Follow Up On the Leads, We’ll Do the Rest
Making Use of What Marketers Are Doing Right
How Are You Marketing To Your Employees?
You Wrote a Book, Is It Time to Relaunch It?
Reducing the Perception of Risks with Prospects
Are you good at generating sales opportunities?
Outcome-Based Budgets vs. Line Item Belt Tightening
The Importance of a Playbook and Just Sitting for 30 Days
You will make more money, work fewer hours, and have less stress - Todd Duncan promises you this.
Transactional vs. Lifetime Customers - which do you cultivate?
Kindness in Your Culture for Reputation, Recruitment, and Retention
The Role of the Conductor in B2B Leadership
The Two-Way Interview with Mark Donnigan
Correcting the Disconnect in Your Customer Service
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