Supporting Patients w/ Concierge Service & Driving Better Outcomes: Interview w/ Jack London, Patient PAL

Patient PAL is a confidential, HIPAA-compliant concierge service that supports patients through the healthcare journey. 

At Patient PAL, founded and lead by Jack London, they work to advocate for the patient for everything from finding a primary care provider, to claims support, and more. 

Currently serving self-funded employers, Patient PAL is able to reduce the healthcare of headache and scale back costs by proactively working to ensure that patients get the care they need, are compliant to the care for chronic conditions, making sure they’re getting care in-network and more. 

Check out our interview with Jack to learn more about Patient PAL, and how they’re working to improve healthcare costs and outcomes. 

Learn more about Patient PAL: https://www.patientpal.org

Connect with Jack London: https://www.linkedin.com/in/jack-g-london/

You can also listen to the interview in podcast form:

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

Topical time codes:

1:05 - About Patient PAL

2:00 - The most powerful part of Patient PAL

3:55 - Support that patients request

5:26 - Difference between Patient PAL and case management

7:07 - Working with, and supporting, the caregivers

8:58 - Working with self-funded employers

10:11 - Relationship building

11:08 - Outcomes

12:40 - Example of the process

14:36 - Improved outcomes equal cost savings 

16:19 - Hiring for compassion

18:06 - “Make your work your hobby”

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Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

Visit https://www.informed.llc to learn more.