A patient’s health care experience at a hospital is considered one indicator of quality of care. Since 2008, those experiences have been captured and publicly reported at a national level via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. However, it hasn’t been reviewed since its creation more than a decade ago. We were hearing anecdotally that response rates were falling and some of the questions weren’t as relevant as they used to be. So we joined with several other major hospital organizations to investigate. On the episode, Chip and Dr. Claudia Salzberg, FAH’s VP of Quality, discuss our just released study examining the HCAHPS survey from the perspective of Patient Experience Leaders.
Ron Rittenmeyer Discusses How Hospitals are Changing the Continuum of Care
Bill Carpenter Discusses Advances, Challenges in Rural Health Care
Mike Wargo Discusses How Hospitals are Preparing for Emergencies
Dr. Jonathan Perlin Discusses How Patients Benefit from the Use of Big Data
Stuart Altman Discusses the Future of Hospitals
Stuart Altman Discusses the Development of the Modern Hospital
Hospitals In Focus Trailer
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