When the opportunity arose for Courtney Thornton to become in-house legal counsel for the board governing Louis Armstrong New Orleans International Airport, she didn’t even realize it had lawyers outside the city attorney’s office. That role exposed her to many opportunities in the industry. As Thornton began transitioning into a more customer-centered role, she’s had a front row seat as the industry became more technologically sound and savvy in meeting passenger needs for dining, check-in and convenience. Thornton focuses on opportunities that push forward those experiences for customers, that increase diversity throughout the airport industry and that provide wins for all involved parties.
Ep. 83 - Erin Del Conte, executive editor, C-Store Decisions
Ep. 82 - Dawn Hunter, concessions director, Seattle-Tacoma International Airport
Ep. 81 - Mark Gale, president & CEO, Ft. Lauderdale-Hollywood International Airport
Ep. 80 - Ken Buchanan, EVP of customer experience and revenue management, Dallas/Fort Worth International Airport
Ep.79 - Jenny Ly, Philadelphia International Airport
Ep. 78 - Paul McGinn, president, MarketPlace Development
Ep. 77 - Randy Hazelton, CEO and co-owner, H&H Hospitality
Ep. 76 - Frederic Estes, president, Estes Enterprises
Ep. 75 - Erin Zwiercan, Jack Duggan's
Ep. 74 - Jeremy Smith, president & CEO, InMotion
Ep. 73 - Roz Mallet, president & CEO, PhaseNext Hospitality
Ep. 72 - Howard Eng, president & CEO, Greater Toronto Airports Authority
Ep. 71 - Manuel Soto, CEO, Skyline Concessions
Ep. 70 - Sarah Imberman, owner, S Levy Food
Ep. 69 - Abby Carey, concessions development manager, Portland International Airport
VIRTUAL RESTAURANTS - Tyler Pitman
VIRTUAL RESTAURANTS - Elizabeth Grzechowiak
VIRTUAL RESTAURANTS - Jeff Livney
Ep. 68 - Mr. Song & Jonathan Song, Plaza Premium Group
VIRTUAL RESTAURANTS - John Reeb
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