AI in Government - Simplifying access to social grants for the City of Paris citizens.

The city of Paris has created a generative AI (GenAI) chatbot to make it easier for citizens to access social grants, while complementing — not replacing — the work of social workers.

Discussing this innovative solution with host Tim Smith are Victoria Louvet, Senior Product Owner and Project Manager at EY Fabernovel, and Jessica Chamba, EY Global Human Services Leader. 14 mins