Business Done Differently with Jesse Cole
Business:Management & Marketing
“What I found out is that feedback gave me two things: #1, it validated that I did a good job and could ask for more business. And #2, after asking for feedback, my dad said, ‘find out what tricks they liked the most…my goal was to find out what tricks they didn’t notice and to pull those out.”
“When hiring, Hyvee asks potential hires to come to the store a little before the interview, walk around the store and take note of what they think can be improved. It’s a great way to get feedback.”
“How do I make it easy for my customer to buy from me…Why are my [products] different, why is my service different?”
“I think no matter what industry you’re in, just take a look at the friction points. How can you make the process easier for the customer?”
“The best stat in the world comes from customer behavior. Do they come back? And if so, how often? That’s the stat you want to measure.”
“Fine in business is an acronym.
F stands for Fake smile.
I stands for Insincere feedback.
N stands for Never coming back.
E stands for an Emotionless response.”
“Bud said to me, if you’re going to get into the speaking business, your job isn’t doing the speech, it’s getting the speech…In every business, you think ‘We’re in the manufacturing business!’ Well, you may be in the manufacturing business, but if you don’t have customers buying whatever it is you manufacture, you’re not in business.”
“On your tombstone, it’s not your born date or your death date that’s important… what’s important is what happened in the dash.
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Co-Produced and edited by Podcast On The Go
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Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - REPLAY | Ep. 26
Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - RE PLAY
Creating A Magical Experience: Walt Disney And The Customer Experience With Andrew Lock | Ep. 24
Chase Your Dreams: The Magic And Wisdom Of Walt Disney With Jeff Barnes | Ep. 22
Reimagining Customer Experience In The Restaurant Industry Today With Mark Canlis | Ep. 21
A New Perspective On Being A Self-Employed Individual With Jeffrey Shaw | Ep. 20
The Who Breakthrough To Achieve More & Grow Faster | Ep. 19
Launching Brands Into Household Names Through Video Marketing With Daniel Harmon | Ep. 18
The Business Of Making Smiles With Jonny Greco | Ep.17
Monster Loyalty: How To Use Your Own Gaga Magic To Create Customer Evangelists For Your Business With Jackie Huba | Ep.16
How To Build A Brand The Fans First Way | Ep. 15
King Of Cheer: Stories Of Inspiration From The World’s Only Professional Fan With Cameron Hughes | Ep.14
Hiring Done Differently: Company Culture Insights From The Dream Manager, Mary Miller | Ep.13
What Else?: Setting Your Sights Beyond Success With Brandon Steiner | Ep. 12
Disrupt Yourself Before You Get Disrupted | Ep 10
How To Be Likeable In Business: Creating The Right Attention With Dave Kerpen | Ep.9
Why Having A Disruption Mindset Can Be Good For You With Charlene Li | Ep.8
Joe Vitale: Strive To Be Different And Stand Out From The Crowd | Ep.7
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