120: Shep Hyken - Learn The Secrets To Amaze Any Customer
Business Done Differently with Jesse Cole

120: Shep Hyken - Learn The Secrets To Amaze Any Customer

2018-01-18
“What I found out is that feedback gave me two things: #1, it validated that I did a good job and could ask for more business. And #2, after asking for feedback, my dad said, ‘find out what tricks they liked the most…my goal was to find out what tricks they didn’t notice and to pull those out.” “When hiring, Hyvee asks potential hires to come to the store a little before the interview, walk around the store and take note of what they think can be improved. It’s a great way to get feedback.” “How do I make it easy for my customer to buy f...
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