Episode 62 | Treat customers like friends and colleagues like family - With Nick Patrick

Nick is the founder of Sempre and he shares openly the challenges of leadership, from recognising that despite being the founder, he was part of the problem of developing the business and learning to leave your ego out of the equation. 

 

We discuss

Always be defining what good looks like.

What to do when the data and your gut feeling are giving 2 different messages.

Why he regrets not investing in himself and have a mentor earlier in his career.

His recruitment criteria, to hire on high culture over high talent.

What to do when a member of your team isn’t behaving in alignment with the company values.

The big challenge of client communication and being relevant as we emerge from a global pandemic.

Engaging the team to be innovative in ideas to challenges.

Why he likes failing fast.

Having a culture where the team feel completely at ease in telling leadership that their idea is rubbish.

Two areas to never lose focus on when growing a business.

 

Find out more

Connect with the podcast hosts

We welcome your feedback or any questions you might have. From being a guest on our podcast, leadership development to growing a business.

Callum Jenkins

Rebecca Jenkins

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