Restoring Joy & Making Qualitative Data Quantitative: Dr. Shannon Connor Phillips, Joyous

2024-06-11

Dr. Shannon Connor Phillips, Chief Health Officer at Joyous joined us to talk about how the organization leverages AI to connect those doing the work to leadership reduce burden while restoring joy. She says that Joyous uses a psychologically safe approach that is action-oriented to create a culture of curiosity about specific things that aren’t working. By seeking information from that perspective, they can learn about the lived experience of those doing the work. Check out the full interview to hear more: http...

Dr. Shannon Connor Phillips, Chief Health Officer at Joyous joined us to talk about how the organization leverages AI to connect those doing the work to leadership reduce burden while restoring joy.

She says that Joyous uses a psychologically safe approach that is action-oriented to create a culture of curiosity about specific things that aren’t working. By seeking information from that perspective, they can learn about the lived experience of those doing the work.

Check out the full interview to hear more: https://youtu.be/wELO0GitgMk

Learn more about Joyous: https://www.joyoushq.com

Connect with Dr. Shannon Connor Phillips: https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/

Topical time codes:

00:37 - About Joyous

4:04 - Leveraging technology at scale

7:00 - A psychologically safe approach

9:55 - Setting things up for success/preparing the team

14:10 - Interpreting the data

16:31 - Recognizing the importance of cultural transformation

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