Andrea Johnson, Senior Manager of Change Management at Sprouts, is passionate about continuous learning and empowering change. She improves customer and employee experiences through human-centered design and technology enablement.
On this episode of Frontline Innovators, Andrea and Justin discuss how change management professionals can help deskless workers understand new changes and how it benefits them.
Takeaways
Quote of the show:
18:53 “You have 5 generations in the workforce. There’s not a one size fits all OCM plan, rinse and repeat. You have to, one, account for all the generations and learning styles, how readily they are to embrace technology and respond in different ways.
Some people want to get help in different ways. Some people don’t want to sit in an instructor-led training, they’d rather just have some bite-sized video online. It’s really understanding the audiences and their pain points with the current state and figuring out how to make that case for them that it might be a little painful at first, nothing is going to be without its hiccups but at the end of the day when we get through this.
We’re going to make your job easier, be more productive, whatever those benefits and they have to believe it.”
Links
Ways to Tune In:
Meeting the Underserved - Episode #104 - Chris Bond - Part2
Meeting the Underserved - Episode #103 - Chris Bond - Part 1
Making Your Solution Scalable - Episode #102 - Adam Roesner
Asking The Right Questions - Episode #101 - Maria Feay
Designing the Right Training - Episode #99 - Amanda Fullbright
Back to the Trenches - Episode #98 - Meg Vrabel
Tailoring Learning and Development - Frontline Innovators - Episode #097
Serving A Greater Purpose - Frontline Innovators - Episode # 096
Lead with Emotions - Frontline Innovators - Episode # 095
Working on a Spectrum - Frontline Innovators - Episode #094
Solving Problems - Frontline Innovators - Episode # 093
Designing for Membership - Frontline Innovators - Episode # 092
Using Technology to Your Advantage - Frontline Innovators - Episode # 091
Being the Bridge - Frontline Innovators - Episode # 090
Driving Change Forward - Frontline Innovators - Episode # 089
Skill vs Will - Frontline Innovators - Episode # 088
Avoiding Resource Depletion - Frontline Innovators - Episode # 087
The Barriers to Change - Frontline Innovators - Episode # 086
Keeping Up the Pace - Frontline Innovators - Episode # 085
Apply, Change and Solve - Frontline Innovators - Episode # 084
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