TribeCX speaks to Direct Line CMO, Mark Evans, on how the company is putting customers and using the bare essentials in light of Covid-19.
Mark Evans highlights Direct Line's CX priorities, what decisions they're making, and the outcomes and benefits to their customers.
From working agile, doing more with less, risk management and utilising their CX North Star and CX pillars, all have been vital in driving a positive CX experience.
Customer Experience 3 - Book Release Promotion With Olivier Mourrieras
Top CX tips to meet customer expectations for airlines and travel industry, post-covid.
Practical CX - The actions to take now to thrive
TribeCX hears what Masterbrand are doing to put CX first during a crisis
Transunion's Jill Herriott speaks to TribeCX on the Bare Essentials of CX
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