Organizational change is a predictable process. In this episode, I talk about the change process. I provide an overview of John Kotter’s 8-step change process. Kotter is a Harvard professor and I use his books in both my undergrad and my graduate classes. This is the most practical guide to the change process.
When change efforts fail, it is also predictable, and it is likely the result of skipping the first step. If you will ever be involved in a change effort, you do not want to miss this episode.
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