The Government Huddle with Brian Chidester
Government
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
The One with the Former Deputy Federal CIO
The One with the Socure Public Sector SVP
The One with the GSA ITC Acquisition Chief
The One with the WalkMe State and Local Strategist
The One with the Unconventional Guide to Success Hosts
The One with the Accenture Federal Chief Leadership Officer
The One with the Code for America Founder
The One with the Federal Generative AI Strategists
The One with the DoD Deputy CIO
The One with the UNC Women’s Soccer Coach
The One with the IBM Center for the Business of Government Leader
The One with the CDC CISO
The One with the TechTables Podcast Host
The One with the United Nations Cybersecurity Advisor
The One with the Dcode Public Policy Leader
The One with the CIA Innovation Chief
The One with the Former PA Congressman
The One with the CGI Federal SVP
The One with the Talend Public Sector Leader
The One with the DoD UX/CX Experts
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