E034: Continuous Improvement in Sales Processes, with Craig J. Garner

In this episode of "Between Data and Risk", Artur and Marian talk about achieving a sustained Continuous Improvement Culture, looking specifically at Sales. Their guest is Craig J. Garner, Director of Operational Excellence at Ivoclar.

Find out what continuous improvement looks like in practice and how this concept, which originated in the Japanese philosophy of Kaizen, can be applied across organizations, looking at Sales as one specific example. We'll also discuss the pitfalls to avoid if you don't want continuous improvement to become an excuse for no improvement.

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Enjoy!