When you hire a plumber, who are you hiring? Sometimes you are just hiring a hired technician from a local pluming company. When you hire The Family Plumber, you are hiring the owner, Bobby Crowder.
Bobby fashions his trademark mustache as the proud owner of The Family Plumber.
Learn more about Bobby and his plumbing business in this episode...
For more information about The Family Plumber in Surprise, Arizona log on to www.callthefamilyplumber.com or check th...
When you hire a plumber, who are you hiring? Sometimes you are just hiring a hired technician from a local pluming company. When you hire The Family Plumber, you are hiring the owner, Bobby Crowder.
Bobby fashions his trademark mustache as the proud owner of The Family Plumber.
Learn more about Bobby and his plumbing business in this episode...
For more information about The Family Plumber in Surprise, Arizona log on to www.callthefamilyplumber.com or check them out at www.checkapro.com.
Visit Us At - TheFamilyPlumber.com
You Can Call Anytime: (623) 738-6171
Podcast Transcription:
This is the Check A Pro radio show check a pro Joe has assembled a team of pre qualified home service contractors to bring you the latest in services products and techniques now here's your host the man with a hard hat and tool belt checker pro Joe I have a plumber here who's been doing what he does for 30 plus years name is Bobby Crowder he is the family plumber in surprise AZ new Bobby how are you yeah you doing I'm doing fantastic thanks for taking time out of your busy day to join me here on the program you will obviously move what you do you've been doing this for three plus decades can you tell my listeners and me we'll get you out of bed in the morning why you do what you do I can tell you that's pretty easy first of all it's gonna be my family so that's why it's the family planner so the family gets me about bed I've been doing this for so long because I I actually do enjoy it like some of the stuff I do is consider artwork to me and I love meeting new customers and you know getting involved with their family situations and their problems of plumbing and stuff like that so and that's where I came up with the name and I've been doing it since and never looked back to be honest you know something interesting if you don't know who Bobby is and you haven't been to his website you've got to check it out because he's the guy with the mustache tells a little bit about that trade mark from last dashes not only on all your imagery on your website but it's also when your face tell everyone in the background that's just a it's something that I was it would start off as a joke years ago years ago you know I started you know twirling a little little end there my kids like oh what are you doing don't do that and then we just kind of got longer and longer and start you know forming really really well so I kept it and I thought about you know when I go into houses and stuff kids asked me about it but the dots do it's become like the Nike swoosh you know the swoosh of Nike a lot of my markers said hey that's what she going to market so people know do you see the mustache you know hey that's the family plumber so that's where I'm taking it it's truly your trademark what I really like about it is when people see your image online and then they bump into you somewhere they're you're the family plumber guy right you're the family plumber guy not Bobby but the guy yes exactly so there's people that stores say hey I like the mustache and they're like hey let's the family plumber I've had a couple people say that so it's you know few few years from now it's it's going to be like I said like swishing like that's what I'm hoping for yeah my next question is do you make all your team members grow the mustache that's funny say that because actually the wife actually mentioned that as a joke you know if we get some more you know recruits coming in and stuff that they're going to ask hey you know the requirement is the mustache and she's going to hand them over a mustache just kind of just to brighten everything up so it's definitely a point of differentiation is so important because some people think a plumber is a plumber is a plumber what separates you for those players is that you care it's not so much the mustache that's one thing but you really care about what you do and it's in your name the family plumber you all about your family and your customers family that is correct 100% when I go to the right places on these you know our customers is I'll go in there first thing is I start a conversation I don't ask him hey what's wrong here let's fix this get out of here first thing I do is I asked how their day is start any kind of conversation with them get to know what their likes and interests are and then the whole time I the the southern chat with me while I'm working I don't mind most you know some people don't like that I I love it I like the interaction like I said I'm more family based so I'm like they're like I'm part of the family coming in not just the regular plumber to get the job done don't even talk to them I just I I'm different I like the interaction with the customer remove the father the family floor he's gonna be thank you so much for joining me today on the program thank you I'll be on checker Pro is over local source for pre qualified contractors stay tuned for more of the check a pro radio show.
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