It's not that hard to change the work culture, but it does take a conscious effort to do some self-reflecting as a leader to look at the employee environment, ask employees what they'd really like, and make that a daily practice. In this episode, Dr. Graham Taylor speaks with Dr. Natalie Petouhoff. Natalie is a best-selling author and a Customer Experience Strategist and Consultant who works with brands to help them transform their customer and employee experience. Natalie’s career spans many years in technology and customer and employee experience with positions in and consulting at companies including Salesforce, Hulu, Marriott, General Motors, General Electric and many more. Natalie’s current passion is shifting outdated paradigms by juxtaposing current beliefs with seemingly contradictory ones to reveal insights to drive the future of work, customer’s experiences, businesses, and humanity forward. She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity. We just need to understand what we are optimizing for and why. Together Graham and Natalie discuss the disconnect with the customer experience, the future of the workforce, and her book Empathy in Action.
For more information about Dr. Natalie Petouhoff, please visit: https://www.drnatalienews.com
For more information about Empathy in Action: How To Deliver Great Customer Experiences at Scale by Tony Bates & Dr. Natalie Petouhoff, please visit: https://www.amazon.com/dp/1646870433?tag=kirkus-20&linkCode=osi&th=1&psc=1
Connect with Natalie on Linkedin, please visit: https://www.linkedin.com/in/drnataliepetouhoff
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Digital Trends & Improving Mental Health with Elise Kohl-Grant – Episode 129
Clinicians Series: Prolonged Grief Disorder with Dr. Kathy Shear – Episode 128
Perinatal Mental Health with Tracy Gilmour-Nimoy – Episode 127
Advancing Technology for Improved Mental Healthcare with David Strocchia and Brandon Jones – Episode 126
Clinicians Series: Transitioning to Fatherhood with Rob Feiner, LPC – Episode 125
Managing Depression with Interactive Technology with Ravi Shah, MD – Episode 124
Part 2: Conquering Betrayal with Dr. Stefanie Carnes – Episode 123
Part 1: Conquering Betrayal with Dr. Stefanie Carnes – Episode 122
Mindfulness-Based Stress Reduction with Lori Lindgren – Episode 121
Whole Person Heart-Centered Healing with Dr. Stephanie Harris – Episode 120
Pro Bono Project to Hawaii’s Mental Health with Dr. Lawrie Ignacio and Jodie Gerson – Episode 119
Harm Reduction and Saving Lives with Shannon Mace – Episode 118
Part 2: Anger Management with Michele Haley, Ph.D.– Episode 117
Part 1: Anger Management with Michele Haley, Ph.D.– Episode 116
Transitioning from Clinician to CEO with Lakeya Cherry - Episode 115
How to Prepare for the EPPP with Dr. Kristen Wilkinson – Episode 114
Rey & the Future of Digital Therapies with Deepak Gopalakrishna, PhD – Episode 113
Transitioning to Fatherhood with Rob Feiner, LPC – Episode 112
Part 2 – Trauma & the Therapy Relationship with Ragan Schriver, PsyD, MSW – Episode 111
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